Shipping & Returns

Shipping Policy

All orders from Bleu Emeraude online store are shipped by Australian Post.

Tracking shipping is free in Australia for orders AUD$ 50 and more.

International delivery rates and services are :

-Zone 1 New Zealand :  AUD$ 15.20

-Zone 2 China : AUD$ 18.90

-Zone 3 Rest of Asia : AUD$  19

-Zone 4 Usa & Canada : AUD$ 21

-Zone 5 Pacific Islands : AUD$ 19.50 

-Zone 6 UK & Ireland : AUD$ 25.20

-Zone 7 Europe :  AUD$ 26.40

-Rest of World : AUD$ 31.80

We never include printed receipts or invoices, so you can safely order gifts to be sent directly to a gift recipient. We will send you the invoice by email so as for a gift card.

There are currently shipping delays relating to Covid-19.

Return & Exchange Policy

Items (excluding earrings due to hygiene reasons) may be returned for exchangewithin 14 days of purchasing ( One month for International returns). Returns must be received in our studio within 14 days (One month for international return from the date of purchase to be eligible for the exchange). If you wish to do so, please contact us to let us know.

We can offer you an exchange and if nothing suits you,we will offer you a credit note (valid for 6 months).

Bleu Emeraude does not offer free shipping if you choose to return an item.

If you wish so, the jewellery must not be worn or used and must be in the original packaging.

We reserve the right to refuse a return if the items returned appear used, worn, damage or scratched.

We will not take responsibility for any damaged caused during transit if the jewellery is not returned in original packaging. We recommand that you return the item with postal tracking package. We are not responsible for any loss or damage to parcels returned.